US State Department has announced a phased approach to re-opening all passport services and passport agencies. PPV is registered with four passport agencies in the US: Washington DC, New York City, Chicago, Buffalo NY. Current stages of each passport agency:
WASHINGTON DC- Phase 2 as of July 27, 2020
NEW YORK CITY- Phase 2 as of July 6, 2020
BUFFALO, NY- Phase 2 as of July 6, 2020
CHICAGO- Phase 1 as of June 11, 2020
At this time no time frame has been provided on when each phase will be implemented. Please see Frequently Asked Questions below.
FREQUENTLY ASKED QUESTIONS
1. What do these phases mean?
Phase 1: life & death cases only. Limited staff will come back to work at the passport agencies to work through backlog of almost 2 million cases. No new applications are accepted at this time.
Phase 2: life & death situations only. Additional passport agency staff will come back to work to continue to process the backlog of applications. No new applications accepted at this time.
Phase 3: All passport agency staff to return to work. New applications will be accepted on expedited basis. We will resume operations during this phase.
2. Are the Passport Agency Phases same as states' re-opening phases?
Unfortunately, no. None of the phases listed above have anything to do with any of the city's or states' approaches to re-opening. For example, New York city might be going into Phase 3, but the passport agency in NYC remains in Phase 1.
3. How do I find out when the Passport Agency will be open?
We will be updating our website regularly. Please check back often. As soon as we have a re-opening date, it will be listed on our website. You can also check State Department's website here to read more about phased approach to re-opening and see what phases different passport agencies are in.
4. Can I send you my paperwork now while we are waiting for the passport agency to announce the re-opening date?
It depends on the procedure you need. Here are some options:
Adult Passport Renewals: if your passport is expiring or expired in last 5 years and it was valid for 10 years, you can use renewal procedure and send your paperwork to our temporary address. Detailed information and step by step instructions can be found here.
Passports for kids: you will need to wait until we are in phase 3 and passport agency can accept new applications. In the meantime you can go through Steps 1 & 2 ONLY on our website to start preparing to apply. Click on the appropriate passport procedure: new passports for minors or passport renewals for minors
New Passports for Adults: you will need to wait until we are in phase 3 and passport agency can accept new applications. In the meantime you can go through Steps 1 & 2 ONLY on our website to start preparing to apply. Click here for more details.
5. I already sent my passport through the post office. Can you help me get it back faster?
Unfortunately, we cannot help once you mail your paperwork directly to the National Passport Center. You can check the status of your application online or call 1-877- 487-2778 to speak to a call center of the National Passport Information Center.
6. I have a life & death emergency and need to travel in the next 72 hours. Can I get my passport?
Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 72 hours (3 days). You will need to make an appointment and appear at the closest passport agency in person in order to apply. Call 1-877-487-2778 or 1-888-874-7793.
You must provide the following documents:
--A passport application with supporting documents
--Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be in English or translated in English.
--Proof of international travel (itinerary, ticket, reservation) specific to the emergency